Gong.io helps Sales Reps analyze their conversations with Customers using data. In our assessment, Gong appeared to be one of the highest rated platforms by Sales Reps.
What’s Unique About This Product?
Gong uses real-time call analysis to give sales reps suggestions for how to steer a conversation as it’s happening. The platform uses research data and machine learning to calculate typical outcomes from keywords and sentiment heard on calls. Gong analyzes phone calls, web meetings, and emails, allowing teams to build best practice libraries for all customer interactions.
Who Is This Product For?
“This product made primarily for B2B Sales teams (Reps, Sales Management, Sales Enablement).
Other use cases include call centers and customer care teams. The typical customer profile is a mid-market (8+ inside sales reps) and above in techology/software.”